Terms of service

Effective 5 August 2026

These terms govern your use of ChatWidget, operated by Fourth Dimension ("we", "us"). By creating an account or embedding the widget you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

The service

We provide a hosted assistant you configure and embed on your own website. We may change features as the product develops. If we remove something you depend on, or make a materially adverse change to a paid plan, we will tell account owners at least 30 days in advance.

Your account

  • You are responsible for what happens under your account, including what your team members do.
  • Keep your credentials and API keys confidential. Tell us promptly if you think either has leaked.
  • One human per login. Do not share an account between people.

Your content, and what we do with it

You keep all rights in the content you upload and in your visitors' conversations. You grant us only the licence needed to run the service for you: to store your content, index it, send relevant excerpts of it to a model provider to generate an answer, and show it back to you in the console.

We do not train models on your content or on your visitors' conversations, and we do not use them to improve the service for other customers.

You confirm you have the right to upload what you upload, and that using it as described here does not breach anyone else's rights or any law that applies to you. Where visitor conversations contain personal data you are the controller and we are your processor; the data processing agreement sets out that relationship.

Answers the assistant gives

The assistant generates answers from the content you give it. It can be wrong, and it can be wrong confidently. You are responsible for what it says on your site, including any price, availability, promise or advice it states, and for reviewing its behaviour before you put it in front of customers. We give you the trace on every answer so you can check that behaviour rather than assume it. Do not use the assistant as the sole source of medical, legal, financial or safety guidance.

Acceptable use

The acceptable use policy forms part of these terms. In short: do not use the service to break the law, to deceive people about whether they are talking to a machine, to generate abusive or infringing content, to attack our infrastructure or anyone else's, or to resell the service without a partner agreement.

Billing

  • Paid plans are billed monthly or annually in advance. Usage above your included units is billed in arrears, unless you set a hard cap, which stops the assistant replying instead.
  • Prices exclude taxes. Indian customers are charged GST at the applicable rate.
  • We will refund a first paid invoice in full within 14 days. After that we refund the unused remainder of a period on request.
  • If an invoice goes unpaid for 14 days we may suspend the workspace. We will not delete your data for non-payment for at least 30 days after suspension.

Cancellation

You can cancel at any time from the console; the plan runs to the end of the period you have paid for. You can export your content before you go. We delete your content 30 days after an account closes, except where we must keep records for tax purposes.

Availability

We aim to keep the service up and publish incidents on our status page. Paid Scale plans carry a contractual uptime commitment set out in the service level agreement. Other plans are provided without an uptime commitment.

Warranties and liability

We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided as is, without other warranties. Neither side is liable for indirect or consequential loss, or for lost profits or lost data, however caused. Each side's total liability in any 12-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

Suspension and termination

We may suspend or close an account that breaches these terms or the acceptable use policy, that puts the service or other customers at risk, or that we are legally required to stop serving. Where circumstances allow, we will warn you first and give you a chance to fix the problem.

Governing law

These terms are governed by the laws of India, and the courts of Chennai have exclusive jurisdiction, except that either side may seek injunctive relief wherever needed.

Contact

Fourth Dimension · our contact form · other ways to reach us.