Contact us
Every message sent to us is read by a person, not triaged by a bot. Choose the route that fits and you will reach whoever can answer; if you are not sure, use the form beside them and we will pass it on.
Four routes
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Sales
Pricing, plans, procurement paperwork, and the honest answer to whether we suit your store. We aim to reply within one working day. If you are comparing us with another vendor, tell us which one: we will say plainly where they are stronger, the same way our comparison pages do.
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Support
Something is broken or behaving oddly. Include the link to the conversation from your console: it carries the trace, which usually answers the question before we have to ask one. We aim to reply within one working day, and sooner when a live store is affected.
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Press
Interviews, briefings and background on how the product works. We are happy to explain the retrieval and the evidence panel in as much technical depth as your readers want.
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Security
Vulnerability reports go to our security contact, listed in the machine-readable file at /.well-known/security.txt, and are handled under our responsible disclosure policy: we acknowledge within two working days and will not pursue good-faith research. Please never test against another customer's workspace; ask us for one of ours.
Or send it here
This posts to our own API. No third-party form service sees what you type, and we use what you send to answer you and nothing else. Details in the privacy policy.
Many questions are answered faster in the console than by email. The Playground shows exactly what the assistant would say to any question, with its trace. The Install page lists the websites your assistant has refused to answer on, which explains most “the chat does not appear” reports. The Review page collects the questions it could not answer. If none of those helps, write to us with what you tried, and we will start from there rather than from the beginning. The documentation covers the rest.
When you write
What to include
For the fastest reply, tell us your store's address, the platform it runs on (WooCommerce, Shopify or another), and, for a support question, the conversation link and what you expected the assistant to say. For a sales enquiry, tell us roughly how many conversations a month you expect and whether you need a data processing agreement.
Where we are
ChatWidget is built by Fourth Dimension in India. We work in Indian Standard Time and reply in English. If your team works in another time zone, say so and we will suggest call times that suit both of us.